Resume

Own the documentation platform and tooling for the Product Education team, driving automation and cross-functional infrastructure initiatives.

Key achievements:

• Led a team of seven to migrate 4,000+ pages of product documentation from Confluence to GitBook in under four months, resulting in:
  • A zero-breaking-change launch, supported by 600+ mapped redirects
  • A new documentation lifecycle process that the team adopted going forward
  • IT and security sign-off for the Okta SSO integration ahead of cutover, with no delays
• Led an API documentation migration from Stoplight to GitBook under a hard vendor contract deadline with no parallel-run window, resulting in:
  • €35,000 in annual cost savings
  • A zero-breaking-change domain transition
  • A consolidated developer experience across documentation portals
• Led a Japanese localization initiative from vendor discovery to MVP in two sprints, resulting in a Crowdin-GitHub-S3 pipeline translating 9,000+ files, including:
  • Built prompt-engineering rules with an AI engineer to prevent mistranslated product names and broken markdown syntax.
  • Onboarded engineering onto Crowdin, expanding the platform beyond the documentation team.
• Created and maintained documentation across 5+ products, in collaboration with Product Managers and engineering, translating complex systems into structured, accessible content.
• Evaluated the localization pipeline for extension to 80+ e-learning courses.
• Led internal enablement workshops on documentation processes for 22+ Product Managers.
• Presented an AI automation initiative to auto-generate release notes by integrating Aha! with documentation tooling, resulting in the hire of a dedicated AI engineer to build it out.
• Created and maintained AI Model Card documentation as a distinct documentation template category, partnering with legal and security to meet their review and compliance requirements.
• Collaborated with engineering to document the AI model’s architecture, processing modes, and data visualization capabilities for the AI Model Card.
• Owned the documentation-visibility process for an in-product AI search feature, working with engineering to implement a mechanism for excluding specific sections from AI retrieval.
• Led weekly AI sessions on prompt engineering and ChatGPT integration, embedding ChatGPT projects into team workflows.
• Diagnosed a GitBook-GitHub image sync defect: GitBook lets duplicate filenames exist across pages while GitHub requires unique ones, causing silent image overwrites during sync that broke the Japanese localized documentation specifically.
• Created a guide to walk the team through the diagnosis on a call, rather than fixing it quietly alone.
• Led a team sync to present the issue and align on a fix, proposing a descriptive, unique naming convention to replace the generic, duplicate-prone filenames causing the conflicts.
• Built a documentation troubleshooting playbook covering broader GitBook-GitHub sync failures, including config errors, structure issues, and branch mismatches, enabling the documentation team to resolve issues independently.
• Mentored a junior technical writer into independently owning the release cycle.
• Coordinated staging-to-production branch handoffs with feature development teams to keep the API documentation pipeline aligned with release cycles.
• Collaborated on a GitHub repository naming-convention cleanup for in-product documentation, standardizing file/folder structure to lowercase with zero breaking changes to production.

Technical stack: GitBook, GitHub Actions, Stoplight, Confluence, Markdown, Git, Postman, OpenAPI, CI/CD pipelines, AI automation, prompt engineering, Claude Code, ChatGPT, Custom GPT, Aha!, n8n, Vercel, Crowdin, YAML, Miro, Mermaid diagram, Agile methodologies, Jira

Solo technical writer owning the documentation lifecycle across 6+ cross-functional teams for a fintech platform, using docs-as-code.

Key achievements:

• Collaborated with engineering to integrate Redocly CLI rule configuration into the API documentation repository. This eliminated sprint delays and achieved 100% on-time API documentation updates while reducing errors and inconsistencies across specs.
• Partnered with the QA team to independently test new features, ensuring accurate documentation and comprehensive edge case coverage. This decreased support tickets and improved overall API usability and reliability.
• Maintained and updated documentation for existing product features as the platform evolved, keeping content accurate across frequent releases in collaboration with product managers (PMs) and engineering.
• Independently managed and prioritized documentation work through Jira, balancing competing priorities across multiple product releases as the sole writer on the team.
• Worked closely with subject matter experts and PMs during handovers, keeping documentation as the source of truth as the product evolved in an agile environment.
• Conducted quarterly documentation audits to identify and correct errors and inconsistencies across product documentation.
• Supported the development team with UX writing, improving in-product UI text.
• Rewrote existing documentation to align with topic types as part of quarterly OKRs.

Technical stack: Docs-as-code, REST APIs, YAML, OpenAPI specification, Postman, Redocly CLI, Git, GitHub, Jira, Agile methodologies, Miro, Mermaid diagram

Key achievements:

PwC:

• Developed a landing page for management software in collaboration with 10+ engineers, delivering a solution used by 1200+ internal users.
• Supported the team through full software lifecycles, including concept, design, implementation, deployment, testing, and release.
• Collaborated directly with the designer and QA team to fix cosmetic and functional bugs from backlog to production.

Delpero:

• Delivered login page layout UI for dashboards to production within a two-week sprint in an Agile environment.
• Collaborated with a cross-functional team of 5+ developers using best practices.
• Designed admin layout following UI principles and design thinking using Figma.

Technical stack: Frontend development, UI/UX design, Figma, Agile methodologies, sprint planning, cross-functional collaboration

Key achievements:

• Improved surveillance audit results by 30% through closer internal audit process oversight, aligned to ISO 9001:2015 standards.
• Led strategic planning for the execution, maintenance, and continuous improvement of an ISO 9001 certified Quality Management System (QMS), aligning quality processes to organizational goals and objectives.
• Successfully led and trained teams of 60+ in collaboration with the IT department on a SharePoint portal integration, decreasing work duplication across the organization.
• Implemented an improved process to map documents into the Safety, Health, Environment, and Quality (SHEQ) portal on SharePoint across 22 offices.
• Managed stakeholder relations with the ISO 9001 certification body and internal business units, serving as the primary point of contact for certification and audit activities.
• Conducted ISO 9001:2015 compliance audits using a risk-based, process approach, evaluating operational effectiveness across business units.
• Developed and delivered training material to build a pool of QMS Internal Auditors, improving their auditing and reporting skills and on-time CAPA closure, and expanding the organization’s internal audit capacity.
• Analyzed QMS performance trends and presented findings in Management Committee feedback sessions to inform strategic decision-making.
• Managed the organization’s Corrective and Preventive Action (CAPA) process, facilitating implementation of actions arising from both internal (first-party) and certification (third-party) audits.
• Developed the QMS Internal Audit Plan, including scope, schedule, and human resource allocation.
• Administered and maintained the Electronic Quality Management System (EQMS), including documentation control and process management.
• Communicated, mediated, and documented issues raised by stakeholders across the organization.

Technical stack: ISO 9001:2015, Quality management systems, SharePoint, Electronic Quality Management System (EQMS), Internal auditing, Risk-based auditing, CAPA management, Stakeholder management